REFUND POLICY
We are committed to providing high-quality products and ensuring a positive shopping experience. If you encounter any issues with your order, please refer to our policy below.
DAMAGED ITEMS
We carefully check the quality of our products before shipping. However, if your item arrives damaged due to transportation, we will take responsibility and help resolve the issue.
Please contact us within 2 days of receiving your order and provide photos or videos showing the damage so we can assist you promptly.
2.LOST PACKAGES
If your package is lost during transportation, we will offer you a full refund or a replacement shipment.
Please allow up to 40 days from the shipping date for the package to arrive. We can confirm that a package is lost only after this period has passed.
3. REFUND OR RESHIPMENT
If your item arrives damaged or your package is confirmed lost, we will offer one of the following solutions, as applicable:
Full Refund: We will refund the full amount you paid for the affected order.
Reshipment: We will send you a replacement at no additional cost.
Your purchase is protected, and we will do our best to ensure that any issues are resolved fairly.
4. HOW TO CONTACT US
If you experience any issues with your order, please contact us through our website or via email at anne.designer93@gmail.com
When contacting us, please include your order number and any relevant photos or videos to help us resolve your issue as quickly as possible.
Thank you for shopping with us. We appreciate your trust and support!
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